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Textbook price matching

Our commitment to you

 

All the new and used textbooks you purchase at the UStore are covered under our new Spring 2015 pilot Textbook Price Matching guarantee program.  If your textbook is being sold cheaper somewhere else we will match the price under the following conditions:

If you have already purchased your textbook:

  1. Submit our Low Price Guarantee verification form to us within 7 days of purchase.
  2. Attach a copy of the original UStore receipt.
  3. Attach a print out of the company offering a lower textbook price with company name and logo, price, availability of matching textbook and shipping charges.
  4. Both book costs and shipping charges will be used to calculate the price difference.
  5. All information must be verifiable.  Please allow 3-5 business days after submission for processing.
  6. Once the information is verified and approved, we will notify you to bring in your original UStore receipt for your refund.

In store price matching:

  1. Select your book from the shelf.
  2. Find a competitor’s price.
  3. We verify & approve at the Price matching desk with the Low Price Guarantee verification form.
  4. Both book costs and shipping charges will be used to calculate the price difference.
  5. Please allow 3-5 business days for verification depending on customer volume at the time of the request.

Guidelines:

  1. For online price comparisons, the textbook must be offered by a retail establishment located in the United States.
  2. We cannot match the price of individual sellers (third parties) on sites such as “eBay”, “Amazon Marketplace” (for example, seller information must say “amazon.com” NOT “books/xpress”,)”Half.com”, etc.
  3. The textbook must be available for immediate shipment at time of verification if your source is online not on backorder or consignment.
  4. The textbook must have the same ISBN, and be in the same condition.
  5. All information must be verifiable.  Please allow 3-5 business days after submission for processing.
  6. Once you have received your Textbook Price Matching guarantee, the book may not be returned.

 

*Under unique circumstances the UStore may not be able to match a competitor’s price and reserve the right to decline a request.

 

 CLICK HERE FOR TEXTBOOK PRICE MATCHING FORM

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