Shipping & Pick Up Information
SHIPPED ORDERS
- Cost & Carriers: We currently offer a $7.99 flat-rate shipping fee for most orders. Orders may ship USPS or UPS.
- Over-Sized Items: Certain items may require additional postage due to their size or weight. The upcharge will be listed on the product info page. These items are excluded from any shipping promos.
- Tracking: Our website does not display tracking info, but a link to track your package will be e-mailed to you once a label has been created.
- Backorders: Orders with multiple shipments due to backordered items will only be charged shipping ONCE.
- On-Campus Addresses: If you have an on-campus address, please choose In-Store Pick Up instead of having your order shipped. We are unable to deliver on-campus.
- International Addresses: The UStore does not ship internationally. Please do not place at online order is you have an address outside the USA.
IN-STORE PICKUP ORDERS
- Cost: In-Store Pick Up is FREE and available for all orders placed via our website!
- Locations: At checkout, you will have the option to pick up your order at the main campus in Towson or at TU Northeast in Bel Air (please note that orders are only taken to TU Northeast on Tuesday and Thursday mornings).
- Availability: Your order will not be available for pick up until you receive an e-mail saying its ready. (This e-mail is different from the confirmation e-mail you get immediately when the order is placed.) Be sure to review our Store Hours prior to coming to claim your order.
GENERAL INFORMATION
- Your credit card is only charged when the order is processed for shipment/pick up. (However, you may see a $1 and -$1 authorization when the order is placed.)
- Orders shipped to Maryland addresses are charged MD state sales tax.
- If you ordered multiple items, they may ship separately due to availability or package size.
- You will receive an order confirmation e-mail when your order is placed and then a pick up/ship e-mail once your order has been processed.
- A packing list will be enclosed with all shipped and pick up orders. It will show final pricing, out-of-stock/cancelled items, and will act as your receipt.
