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Frequently Asked Questions

Online Orders | Rentals | Textbooks | eBooks

Online Order FAQs

1. What is an online order?
2. Why should I place an online order?
3. How do I place an online order?
4. What is an Order Number?
5. Is the cost the same as buying a book in the University Store?
6. If I place an order online can I have it shipped to me? How much is it to ship an order? Once my order is processed how long will it take to ship?
7. Can I place an order online and come pick it up? Where do I pick it up?
8. How long does an order take to process?
9. When I order online will I receive tiger rewards points?
10. When picking up an online order, what information do I need?
11. I placed an order online and have not received an update to the status of my order. What do I do?
12. I received an email that my order was not processed due to a payment error. What do I do?
13. When is the best time to pick up an online order?
14. Why do I see a message on my order receipt that says...
15. Can I pay with a gift card? How?
16. Why do I see a charge of $1.00 on my card?

Rental FAQs

1. What is a textbook rental?
2. How do I know if any of my classes offer textbook rentals?
3. How do I pay for a textbook rental?
4. How long is the rental period?
5. Can I mark the inside of the book with a highlighter or make notes in the margins?
6. When do I need to return my rental textbooks?
7. What if I forget to return my rental textbooks?
8. What do I need in order to return my rental textbooks?
9. Can I get a refund if I don’t drop a class?
10. My rental textbook has been damaged. Will you still accept it for return?
11. I do not live in the Towson area. May I ship my rented textbook to the University Store?
12. What if I forget when the rental is due?
13. What if I have more questions?

Textbook FAQs

1. Why should I buy my textbooks at the University store?
2. Who decides which textbooks are required for a course?
3. What types of purchase methods exist for buying textbooks?
4. How do I know which textbooks to buy? Where are they located in the University Store?
5. What is the recommended best time to buy textbooks?
6. May I reserve textbooks for pick-up over the phone or online?
7. Are USED books available?
8. Can textbooks be returned for a refund?
9. Does the University Store buy textbooks back? How much is paid for them?
10. What if my books are not in stock when I visit the store?

eBook FAQs

1. What is an eBook?
2. Can I return my eBook?
3. What software do I need to use eBooks?
4. Can I print my eBook?
5. Will my eBook expire?
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