Frequently Asked Questions
An Online Order is a textbook or merchandise order placed through our UStore website.
Ordering online provides the customer with the luxury of selecting clothing, other merchandise and textbooks from the comfort of your own home or whereever you are when you visit our site. During the semester, ordering your textbooks online through http://towsonustore.com gives you the most updated materials required at the most reasonable price. We even provide you with the prices of our competitors so you can decide for yourself. Not to mention online ordering guarantees you the materials you need before the books even hit the shelf.
To place an online order go to http://towsonustore.com and click on the tab on the left that says “LOG IN.” If you have not yet created a profile, select “REGISTER HERE” and fill out the necessary information or continue shopping as a Guest. If you do have a profile, please log in and begin shopping!
The ORDER NUMBER is the confirmation number that is given when placing an order. It is also contained in the subject of the confirmation email received when the order has been successfully placed. The ORDER NUMBER is a six digit number that you will need to pick up or gain information about your order. If you do not receive an email with a confirmation / order number then the order has not been successfully placed. (NOTE: BE SURE TO CHECK YOUR SPAM WHEN LOOKING FOR YOUR CONFIRMATION EMAIL).
Yes the price stays the same whether you order online or come in and buy an item.
6. If I place an order online can I have it shipped to me? How much is it to ship an order? Once my order is processed how long will it take to ship?
Yes, we ship via USPS or UPS. Shipping is a flat-rate of $7.99 for most orders, but we sometimes offer free shipping promos. Some oversized items may have an additional fee. Delivery times vary based on carrier and location.
Yes, we do have a PICK UP AT STORE option. The PICK UP AT STORE option is located in STEP 3 (DELIVERY METHODS) of the checkout process. Please visit the UStore to claim your order once you receive confirmation that it's ready.
We strive to place orders in a timely fashion. During busy times, like the beginning of a semester or around holidays, additional processing time is to be expected.
Yes, once you have registered your account with TIGER REWARDS those transactions will be reflected on your Tiger Rewards account.
A PHOTO ID and your ORDER NUMBER are required to pick up your online order.
11. I placed an order online and have not received an update to the status of my order. What do I do?
Log in to the UStore website and select the option “TRACK ORDER” to check the status. If there are any other issues with tracking the order please contact us at [email protected] or (410)704-2665.
Contact us via email or by telephone (410)704-2665 so that we can provide you with any information we have to help solve this problem.
Once an order has been processed AND you have received your Order Pickup Confirmation email that your order is ready, the best time to pick up your order is always as soon as possible.
"Not packed. Only USED available." You did not allow condition substitutions and we do not have your requested condition in stock.Item is expected to arrive soon and will process when it arrives. This item is out of stock or has not arrived yet. As soon as the item is back in stock, the order will be filled and you will be notified via email. Not Shipped. Instructor requests you purchase one title or the other; not both. This code is seen when a customer has chosen two different versions of the same textbook, but it is only required by the professor to have one version or the other. You ordered multiple copies of this book. Only one copy was processed. When a customer has selected several copies of the same item, this message is displayed. Removed from order. Cancelled item due to customer or store request.
Yes, you can! Once you reach the Payment Information section of your online order: select the gift card option located under Payment Type. If you have a physical Gift Card, enter the 19-digit number located on the back of the Gift Card. Scratch off the back of the Gift Card to locate the PIN number. If you have chosen an E-Gift card, the Serial number and the PIN number are located in TWO auto-generated emails that are sent to you after purchasing the E-Gift Card. You will also be asked for Credit Card information as well. The Gift Card will be applied to the purchase first and the Credit Card will then be used to cover any additional charges beyond the value of the Gift Card.
When placing an order, an authorization hold for $1.00 will take place on your card. We will only charge you for what items we actually process for your order. If an item is back-ordered, you won't be charged until that item arrives. This may mean that your order is processed in multiple shipments.
Textbook rentals allow students to rent their textbooks from the University Store (as opposed to buying them) for a specified term. It is a cost-effective and useful option for students who do not anticipate keeping their books, as well as for students who prefer to not go through the process of selling books back at the end of the term.
All textbooks (with the exception of Workbooks, TUPC’s, Aplia’s and Access Codes) are rentable. When you enter your course information into the University Store’s website, there will be a rental option listed if a rented book is available for your class. Supplemental materials are not guaranteed with rentals (access codes, DVDs, workbooks).
In store, we accept all forms of payment including One Card (RETAIL POINTS ONLY), Gift Cards, Major Credit Cards, Check and Cash. Major Credit Cards and Gift Cards are accepted online at towsonustore.com.
Books are rented for ONE TERM's (semester) use. If you are in a multiple term course and want to rent that title, you would need to rent the book each term.
Normal use of highlighting and writing is permitted. The bookstore will use the same standards for determining acceptable condition of rental textbooks that it uses for determining condition of books sold back as used books.
Rental textbooks can be returned to the University Store any time during the semester the textbooks were obtained. Rental books are due the last day of Final Exams for the term in which they were rentedRental books are due the last day of Final Exams for the term in which they were rented -- unless otherwise stated.
If you do not return your rental books by the deadline, you will be charged the full replacement value of the book plus a $15 non-refundable late fee. This replacement cost and late fee will be in addition to the rental fee paid when the book was rented.
Rental textbooks must be returned to a University Store cashier or mailed back to us by the deadline.
Yes. The refund policy is the same as returning regular books. They must be in saleable condition. Of course you must have your receipt and return the textbook in good condition along with any components such as CDs, etc. that were included with the textbook when you rented it. If you are returning your book for a refund via mail, it must be postmarked within the return period.
Rental textbooks will be inspected by University Store staff to confirm that only normal wear and tear has occurred. Torn covers, missing pages, excessive highlighting or writing, water damage, etc. may result in additional fees -- to be determined by University Store staff. If excessive damage has occurred, the textbook may not be accepted and the student will be charged the full purchase price of a new replacement textbook.
We accept rental returns through the mail providing they are post-marked by the due date. For rental returns please ship to:
University Store RENTAL RETURNS
8000 York Road
Towson, MD 21252
Please include full name and student ID number.
University Store RENTAL RETURNS
8000 York Road
Towson, MD 21252
Please include full name and student ID number.
As a courtesy, we will send a reminder notice to the email address that you provided during your rental checkout and on your rental agreement. You may also access the latest information about rental due dates by clicking here. However, it is your responsibility to return the book by the due date even if you do not receive this email. Remember that rental books are due by the last day of Finals.
Please feel free to contact the University Store at any time with questions. Click on the “Contact Us” link at the bottom of the page.
The University Store has the most up-to-date, accurate information directly from the faculty which means that you get the RIGHT BOOK for your class. You also benefit from the CONVENIENCE of on-campus shopping and the opportunity to buy all of your books at the same time. Since the University Store is owned and operated by Towson University, all of the money spent in the store goes back into the University to directly benefit you.
The instructor of the course determines the specific required and recommended textbooks for the course. Instructors are responsible for providing the book information to the University Store Textbook Department by an established deadline so that the books are on the shelves when the semester begins.
Textbooks can be purchased or rented both in-store or online.
Your Course Schedule is the key to identifying the textbooks that are needed for each class -- whether you shop in the store or online. Please bring your course schedule with you to the store because it contains the course and section numbers that are needed to identify the required textbooks. Textbooks are no longer on the sales floor, so you must visit the Valet desk for our staff to assist you with obtaining your books.
It is best to order textbooks as soon as you receive your schedule. The sooner an order is placed, the better the availability of the books.
We do not currently *hold* textbooks upon request. Please either place an online order or shop in-store.
Yes, USED books are available. They sell quickly, so please shop early for best availability.
Textbooks may be returned for any reason within the first two weeks of fall and spring classes according to the following criteria: You present the ORIGINAL RECEIPT. NEW or USED copies are not water damaged. NEW books must be in new, unmarked condition without highlighting, writing, or underlining. The cover and pages of the NEW book must be intact, uncreased, and unsoiled. Books purchased shrinkwrapped MUST be returned with the shrinkwrap intact. If the books were purchased with a credit card and you want your account credited, you must have the credit card itself or credit card information (account number and expiration date). You also have the option of receiving a store credit. For dropped classes, textbooks may be returned within the first four weeks* of classes. In addition to the criteria listed above, the "drop" will be verified online. *For the actual date of textbook refund deadlines for the current semester, check the message on your cash register sales receipt or the "Textbook Return Policy" section of this site.
We have temporarily discontinued in-store buyback. Please explore online buyback options at towsonustore.com/textbookbuyback.
If we do not have the books you need when you visit the store, please place an online order through the store's website. This will ensure that when the textbook has arrived, you will be notified and guaranteed a copy.
An eBook is an electronic version of a textbook. It allows the student the ability to access their textbooks via the internet, rather than having the physical textbook.
eBook refunds are based upon whether or not the title has been activated, the amount accessed/printed, and the date purchased. (NOTE: access/printing restrictions are set by individual publishers and NOT the UStore.) If you would like to request an eBook refund, please contact [email protected] and provide your order number and the title(s) you would like refunded.
It depends on the eBook provider. The e-mail with your activation instructions will provide further detail. Or you may visit our eBook Information page.
Yes, however each publisher sets their own printing rules and restrictions.
Possibly. Some eBooks come with a lifetime viewing option and others have a defined limit. Timeframes are shown on the purchasing page for the eBook.