Textbook & Merchandise Return Policy
* An original receipt is required for all refunds. *
MERCHANDISE RETURNS
- Merchandise must be in new, unused condition to be returned.
- If returning by mail, please enclose the Merchandise Return/Exchange Form.
TEXTBOOKS & COURSE MATERIAL RETURNS
- Course Material Purchase & Rental Fee Deadlines:
- Spring: 3 business days from purchase date
- Summer: 5 business days from purchase date or 5 business days after the first class meeting
- Textbooks purchased may be returned for a full refund according to the following terms:
- New books must be in new, unmarked condition without highlighting, writing or underlining.
- The cover and pages of the book must be intact and unsoiled.
- All used books must have the "original" University Store barcode sticker.
- Books purchased shrink wrapped must be returned with the shrink wrap intact.
- New or used textbooks with water damage are not returnable.
- Defective books will be accepted for an even exchange during the semester.
- eBook Refunds: eBook refunds are based upon whether or not the title has been activated, the amount accessed/printed, and the date purchased. (NOTE: access/printing restrictions are set by individual publishers and NOT the UStore.) If you would like to request an eBook refund, please contact [email protected] and provide your order number and the title(s) you would like refunded.
RENTAL REFUNDS & RETURNS
-
Spring Rentals Due: May 25, 2022
Summer Rentals Due: August 14, 2022
- Rental Refunds are only given if the book is returned by the posted Textbook Refund deadline for the semester. Otherwise, the rental is due back to the UStore by the date listed below to avoid further charges and fees.
