Return Policies
*** An original receipt is required for all refunds! ***
MERCHANDISE RETURNS
- Conditions: Merchandise must be in new/unused condition to be returned. We ask that merchandise returns be made within a reasonable amount of time after purchase.
- Returns by Mail: Please enclose the Merchandise Return/Exchange Form and ship to the address provided. (We do not provide pre-paid return labels unless there is an error on our end.)
COURSE MATERIAL REFUNDS
- Spring Course Material Refund Deadline (including rental fees): February 15, 2025
- Purchases After 2/15: 3 business days from purchase date. 10% restocking fee on ALL book refunds.
- Course Material purchases may be returned for a full refund according to the following terms:
- New books must still be in new condition without any signs of use.
- Books with water damage are not returnable.
- The cover and pages of the book must be intact.
- Shrink-wrapped books must be returned with the shrink-wrap intact.
- Defective books will be accepted for an even exchange during the semester.
- eBook Refunds: eBook refunds are based upon whether or not the title has been activated, the amount accessed/printed, and the date purchased. (NOTE: access/printing restrictions are set by individual publishers and NOT the UStore.) If you would like to request an eBook refund, please contact [email protected] and provide your order number and the title(s) you would like refunded.
RENTAL REFUNDS & RETURNS
- Rental Refunds: Rental fee refunds are only issued if the book is returned by the semester's refund deadline. (The deadline is listed above as well as on your packing list or register receipt.) Otherwise, the rental is due back to the UStore by the date listed below to avoid further charges and fees.
- Spring Rental Return Deadline: May 20, 2025
