Return Policies
* An original receipt is required for all refunds. *
MERCHANDISE RETURNS
- Merchandise must be in new, unused condition to be returned.
- If returning by mail, please enclose the Merchandise Return/Exchange Form.
COURSE MATERIAL REFUNDS
- Fall Course Material Purchase & Rental Refund Deadline: 3 business days from date of purchase
- Course Material purchases may be returned for a full refund according to the following terms:
- New books must still be in new condition without any signs of use.
- Books with water damage are not returnable.
- The cover and pages of the book must be intact.
- Shrink-wrapped books must be returned with the shrink-wrap intact.
- Defective books will be accepted for an even exchange during the semester.
- eBook Refunds: eBook refunds are based upon whether or not the title has been activated, the amount accessed/printed, and the date purchased. (NOTE: access/printing restrictions are set by individual publishers and NOT the UStore.) If you would like to request an eBook refund, please contact [email protected] and provide your order number and the title(s) you would like refunded.
RENTAL REFUNDS & RETURNS
- Rental refunds are only given if the book is returned by the refund date for that semester -- posted under "COURSE MATERIAL REFUNDS" above. Otherwise, the rental is due back to the UStore by the date listed below to avoid further charges and fees.
- Fall Rentals Due: December 20, 2022
